How can we help you?

FlexMed allows employees to purchase medicines, medical services, and wellness services and have it reimbursed using their Php10K annual Medical Allowance. Visit maersk.medgrocer.com/flexmed to check what’s covered and what’s required to avail.

You are eligible for FlexMed if you are a Maersk employee under local contract and on a regular status. For any inquiries on the status of your eligibility, please consult HR.

Yes, dependents such as immediate family members and/or declared domestic partner are covered under this benefit.

• For single employees: parents, siblings, or grandparents

• For single parents and unmarried employees: parents, children, domestic partner, or common law spouse

• For married employees: spouse or children

FlexMed covers medical expenses such as consultations, over-the-counter medicines, vitamins, supplements, prescription drugs, and vaccines. Optical, dental, and wellness services such as reading glasses, braces, sealants, gym, and pilates memberships are also covered. Visit maersk.medgrocer.com/flexmed to check what’s covered and what’s required to avail.

To claim reimbursements:

1. Select “Upload Receipts” in maersk.medgrocer.com
2. Upload official receipts and prescription if applicable
3. If you are reimbursing an expense for your dependent, please upload other required documents
4. [SUSPENDED UNTIL RETURN TO WORK] Submit your original receipts and required documents at the 7th floor dropbox beside the payroll area on or before the submission deadline.
   1. Print and attach the email confirmation of your approved claims received from maersk.med@medgrocer.com
   2. The email confirmation should contain the following:
   1. Reference number
   2. AMP ID
   3. List of approved medicines matching the original receipts for submission
   NOTE: Due to quarantine restrictions, submission of hard copy documents is suspended until further notice. Please keep these documents for submission once office work resumes.

Medical allowance worth Php 10k is provided every year to eligible employees. This allowance will be prorated for the applicable year based on the employee’s tenure upon regularization.

If the regularization of the employee is within the year, the allowance is computed from the date of authorization.

Yes. A valid prescription named to the employee or their dependent is required to process certain reimbursement claims. The following requests require a prescription copy:

• Ethical drugs (e.g. prescription drugs, antipsychotics/antidepressants, vaccines)
• Eyewear (i.e. reading glasses)
• Laboratory tests

A valid receipt is any official receipt issued by a BIR-registered pharmacy or company. Official receipts issued outside the Philippines will be accepted, however, the amount should be converted to Philippine peso based on the date that the item was purchased.

A valid receipt contains:

Full or partial receipt refers to whether you would like to reimburse your full receipt or only selected items from your receipt.

If you wish to reimburse all items on your receipt, select "Full receipt", fill up the receipt details, and encode the receipt subtotal.

If you wish to reimburse only certain items on your receipt, select "Partial receipt", fill up the receipt details, and encode the items you want reimbursed.

You will receive an email regarding your reimbursement claim within 1-2 business days after confirmation of your submission.

Approved reimbursement claims will be paid out on the first payroll period of the following month. For reference:

NOTE: Due to quarantine restrictions, submission of hard copy documents is suspended until further notice. Please keep these documents for submission once office work resumes.

Yes. For online purchases, please submit the following documents aside from standard requirements:

• Transaction form
• If bank payment: Deposit or payment slip
• If credit card payment: Credit card billing statement

Please print all online receipts, transaction slips, and supporting documents and submit these to the 7th floor payroll area.

Your approved reimbursement claim will be credited to your payroll account.

You may email us at maersk.med@medgrocer.com for inquiries.

Physical copies of your receipts are required for your reimbursement claim to be processed.

Please check the spam/junk folder in your email inbox as your verification email may have been filed there. If you did not receive your verification email two business days after receiving your confirmation email, please email us with your request reference number at maersk.med@medgrocer.com

Your reimbursement may have been rejected due to a breach in eligibility rules for reimbursement requests. Please find the applicable issue below with the possible reasons for rejection and what your next steps should be.

Should you need any further clarification regarding your reimbursement, please reply to your acknowledgement email with your request reference number.

The following are the possible reasons for rejection due to an employee related issue and what your next steps should be:

The following are the possible reasons for rejection due to a receipt related issue and what your next steps should be:

The following are the possible reasons for rejection due to an item related issue and what your next steps should be:

The following are the possible reasons for rejection due to a prescription related issue and what your next steps should be:

Due to quarantine restrictions, submission of hard copy documents is suspended until further notice. Please wait for Maersk HR's announcement on deadlines or contact them directly for document submission clarifications.

For security reasons, reimbursements may only be transferred through your payroll account.

For your protection, your reimbursement may only be transferred to an account named to you.

For security reasons, reimbursements may only be transferred through your payroll account.

Only our pharmacists processing your request have access to your medical information to ensure your reimbursements are properly assessed. We may use anonymized data for analytics to improve our services or collaborate with partners.

MedGrocer’s Data Privacy Officer provides support with any data privacy related questions, comments, concerns, or complaints. You may contact MedGrocer’s Data Privacy Officer through the following information:

MedGrocer 24F Centuria Medical Makati, Kalayaan cor. Salamanca St., Makati City
Contact Number: 02 8332 3768
Email address: dpo@medgrocer.com

MedGrocer is an FDA-licensed online pharmacy. Simply order your medicines online and we’ll deliver them to you.